1. Scope

This policy covers ticket purchases and free registrations completed through Ghanas Event, including QR tickets and downloadable PDF passes issued after a successful order. It applies to attendees (buyers) and, where relevant, organisers who set event-level refund terms.

Payments for paid tickets are processed by Paystack. Refund timing for money returned to cards or mobile money depends on Paystack and your bank or mobile-money provider. Organiser remittance schedules (next working day; Friday–Sunday typically Monday) apply to organiser payouts only — not to attendee refunds. See Terms for attendees and Paystack payout terms.

2. Who is responsible

• Organisers set event details, ticket terms, and any event-specific refund rules shown on the event page.
• Ghanas Event provides the platform, checkout, ticket delivery, and support channels to help resolve eligible refund cases.
• Payment providers (e.g. Paystack) process charges and refunds to the original payment method where applicable.

3. Eligible refund situations

You may request a refund in these situations (subject to verification):

• The event is cancelled and is not rescheduled to a new date.
• The event date, time, or venue changes materially and you reasonably cannot attend.
• You were charged more than once for the same order or ticket.
• There is a verifiable technical issue on Ghanas Event that resulted in an incorrect charge or a paid order without a valid ticket being issued.
• The organiser's published refund terms on the event page expressly allow a refund for your situation, and you meet those terms.

4. Non-refundable situations

Unless required by law or the organiser's published terms say otherwise, refunds are generally not available for:

• Change of mind after a successful purchase.
• Missing the event due to personal travel, traffic, or scheduling conflicts.
• Buying the wrong ticket type when the correct details were clearly shown.
• Requests submitted after the organiser or platform deadline without a legal basis.
• Free registrations (₵0) where no payment was taken — these may be cancelled from your account view where available, but there is no monetary refund.
• Promotion boost fees paid by organisers for event visibility (separate from attendee ticket purchases), unless a boost payment failed or was duplicated due to a verified technical error.

5. Free events and registrations

Free tickets do not involve a payment, so there is nothing to refund financially. If an event is cancelled, your free registration is void. If you no longer plan to attend a free event, contact the organiser where contact details are shown, or reach support if you need help with your ticket list.

6. Request timelines

• Standard requests: unless the event page states a different window, submit within 7 days after the scheduled event date.
• Cancelled events: request as soon as practical after cancellation is announced.
• Duplicate or incorrect charges: contact support immediately with your payment reference.
• Organiser-published timelines on the event page may be shorter or more specific; follow those when they are clearer and still lawful.

7. How to request a refund

To speed up review, send a request through Contact support or email support@ghanasevent.com with:

• Full name and email used for the purchase
• Event title and event date
• Ticket reference (shown on My Tickets / PDF)
• Paystack or payment reference if available
• Short reason for the request
• Screenshots of the charge or confirmation where helpful

You can find ticket references under My Tickets.

8. Review and decision

Support may contact the organiser to confirm cancellation, schedule changes, or event-level terms. We may ask for extra information to verify the order. Decisions are based on this policy, the event page terms, payment records, and applicable law.

9. Processing time

Once a refund is approved:

• Platform and organiser review typically completes within a few business days after we have all required details.
• Approved monetary refunds are usually initiated within 5 to 10 business days.
• Banks and mobile-money providers may take additional time to show the credit on your statement.
• Refunds are returned to the original payment method when the provider allows it.

10. Partial refunds and fees

In some cases only part of an order may be refundable (for example, one ticket in a multi-ticket purchase, or when event terms allow partial credit). Platform or payment processing fees may be non-refundable where permitted by law and clearly disclosed at checkout or in event terms.

11. Organiser-specific policies

Organisers may publish additional refund or exchange rules on the event page. Those rules apply to that event when they are clear and lawful. Where organiser terms conflict with mandatory legal consumer protections or with Ghanas Event safety requirements, the stricter protection for the buyer and platform integrity prevails.

Organisers should communicate cancellations and major changes promptly to ticket holders and cooperate with support on eligible refunds.

12. Chargebacks

If you dispute a charge with your bank or mobile-money provider before contacting us, the payment provider's process may take over. We encourage you to contact Ghanas Event support first so we can investigate faster. Fraudulent or abusive chargebacks may lead to account restrictions under our Terms of Service.

13. Ticket validity after refund

When a monetary refund is approved and completed for a ticket, that ticket's QR code and PDF pass are no longer valid for entry. Attempting to reuse a refunded ticket may be treated as misuse of the platform.

14. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of Ghanas Event after updates means you accept the revised policy for future purchases.

15. Contact

For refund questions or requests:

• Contact form
• Email: support@ghanasevent.com
• Help articles: Help Center

Last updated: July 16, 2026