Refund Policy

This Refund Policy explains when ticket buyers may request refunds and how refund requests are handled. Organiser rules apply, but all policies must comply with applicable law.

1. Eligible refund situations

• Event is cancelled and not rescheduled.
• Event date or venue changes materially and you cannot attend.
• You were charged more than once for the same order.
• There is a verifiable technical issue resulting in incorrect charge.

2. Non-refundable situations

• Change of mind after purchase where event terms state no refunds.
• Missed attendance due to personal scheduling conflicts.
• Requests made outside organiser or platform timelines without legal basis.

3. Request timelines

Unless event terms state otherwise, submit requests within 7 days after the event date. For duplicate charges, contact support as soon as possible.

4. How to request a refund

Send your request through support with ticket reference, event title, purchase email, and a short reason. Supporting screenshots may help resolve requests faster.

5. Processing time

Approved refunds are typically processed within 5 to 10 business days, depending on payment provider timelines.

6. Organiser-specific policies

Some events may have additional terms displayed on the event page. Where there is a conflict, legal requirements and platform safety standards prevail.

Last updated: June 21, 2026