Customer Support Manager

What you will do

• Handle attendee and organiser queries across WhatsApp, email, and the help widget.
• Resolve ticket delivery, payment, and refund issues with the finance team.
• Maintain and improve Help Center FAQs based on real queries.
• Escalate bugs and product gaps with clear reproduction steps.
• Keep response times fast and satisfaction high.

Skills Required

• Excellent written communication in English; patience and empathy with customers.
• Experience with customer support tools or high-volume WhatsApp support.
• Understanding of mobile money and card payment issues in Ghana.
• Calm triage and prioritisation when multiple issues arrive at once.
• Comfortable working remote-first with flexible hours around event days.

Job Category:

Intern

Job Type:

Freelance

Job Location:

Remote

Apply for this position

Fill in the form below and attach your CV — the team reviews every application.