Help Center
How can we help?
Answers for attendees and organisers — tickets, check-in, publishing, payments, and account support.
Tickets & payments
Buying tickets, free registration, Paystack checkout, and PDF downloads.
Organising events
Create listings, set ticket types, promote, and manage sales.
QR check-in
How unique ticket codes work at the door on event day.
How the platform works
End-to-end overview for attendees and organisers.
Frequently asked questions
How do I buy a ticket?+
Open an event page, choose a ticket type, and complete checkout. Paid tickets use Paystack (cards and mobile money). Free tickets skip payment and still issue a QR pass.
Where do I find my tickets?+
Go to My Tickets after signing in. Each confirmed ticket shows a QR code and a Download PDF button.
Can I get a refund?+
Refund eligibility depends on the event terms and our Refund Policy. Cancelled events and duplicate charges are typical valid cases. See Refund Policy for details.
How do I create an event?+
Register or sign in as an organiser, open Create Events, add your details and ticket types, then publish. Read the Organiser Hub for a full walkthrough.
Can I host free and paid tickets together?+
Yes. Add multiple ticket types on one event — for example Free Guest, Regular, and VIP.
What are promotion boosts?+
Optional paid visibility upgrades. Boosted events rank above free listings for the boost period and show a Promoted badge. See Pricing and Organiser Hub for current options.
How does QR check-in work?+
Every successful registration or purchase gets a unique QR code. Door staff scan it at entry. Attendees can also show a downloaded PDF ticket.
I cannot sign in or access my account+
Use Forgot password on the login page, or contact support with the email on your account. Google sign-in users should continue with the same Google account.
How do I save events for later?+
Tap the heart on an event card or event page while signed in. Saved events appear under Saved Events.
Who built GhanasEvent?+
GhanasEvent is designed and built by Celestial Web Solutions. See the Developer page for platform and agency details.