Legal
Delete Your Ghanas Event Account
If you'd like to delete your Ghanas Event account and associated data, follow the steps below.
How to request account deletion
- Log in to your Ghanas Event account at ghanasevent.com or in the Ghanas Event app.
- Go to Account Settings.
- Select Delete Account.
- Confirm your request when prompted.
Alternatively, you can email us at support@ghanasevent.com with the subject line "Account Deletion Request" from the email address associated with your account, and we will process your request within 30 days.
What gets deleted
When you delete your account, we permanently remove:
- Your profile information (name, email address, phone number)
- Your saved events and preferences
- Your login credentials
What we retain
For legal, accounting, and fraud-prevention purposes, we retain the following data for up to 90 days after account deletion, after which it is permanently removed:
- Ticket purchase and transaction history (required for financial recordkeeping and dispute resolution)
- Records required to comply with payment processor obligations (Paystack, PayPal)
Event organizers should note that deleting your account does not delete events you have already published; please contact support@ghanasevent.com to request removal of organizer content separately.
Questions
If you have any questions about this process, contact us at support@ghanasevent.com.
